Privacy Policy

1. Introduction

Emerald Kerala Luxury Tours ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or book our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. Please read it carefully before submitting your personal data.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: First name, last name, nationality, passport or ID details (for certain tours requiring documentation).
• Contact Data: Email address, phone number, postal address.
• Booking Data: Tour preferences, travel dates, number of guests, budget range, and special requests.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology identifiers from the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your booking and enquiries.
• To send you booking confirmations, itinerary details, and important service information.
• To personalise your experience and tailor recommendations to your preferences.
• To communicate promotions, updates, and new offerings (with your consent).
• To comply with legal obligations and resolve any disputes.
• To improve our website, products, and customer service.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Partner hotels, houseboats, eco-resorts, and transport operators necessary to fulfil your tour booking.
• Law enforcement or government bodies when required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (subject to legal retention requirements).
• Object to or restrict certain types of processing.
• Withdraw consent at any time for marketing communications.

To exercise any of these rights, please contact us at hello@emeraldkeralatours.com.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking records are typically retained for seven years in compliance with Indian financial regulations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: hello@emeraldkeralatours.com
• Phone: +91 98765 43210
• Address: Fort Kochi, Kerala 682001, India